Frequently Asked Questions
Here's an overview of our most frequently asked questions.
If you have any further questions, don't hesitate to reach out to us by clicking on the text bubble in the right bottom corner and we'd be happy to help.
+ Do I really need to take supplements?
All our protocols contain the essential nutrients that your body needs on a daily basis to function well, but that are difficult to obtain even if you are eating extremely healthily. Soil depletion robs even good food of vitamins and minerals and our water, air and living environments are not clean. Our supplements will strengthen your immunity helping to protect you from compromised food sources and the environment and will bolster your entire system against the stresses of modern day life.
+ Do you ship internationally?
Sorry, not yet! But we're working hard to ship within the European Union very (very!) soon. And we're also planning our global takeover. Let us know which country you'd like us to ship to by clicking on the text bubble in the bottom corner of this page.
+ Can I change my subscription?
Of course you can. We only want you to get your vitamins when you need them. You're in total control. Just login to our customer portal (by clicking on 'My Account' at the top of this page) and you'll be able to change, pause and cancel your subscription whenever you want. Any more questions? Just click on the text bubble below to chat with one of the team.
+ Are all your protocols vegan?
Not all of our supplements are vegan, some of them contain some animal-derived nutrients: the omega-3 oils are from fresh, wild-caught fish, and the vitamin D is from lanolin. We will be adding a vegan version of our protocols soon. Sign up for our newsletter to be the first to know.
+ What is your return policy?
Our goal is to simplify and clarify your vitamin regime, but if you're unhappy with your protocol, for whatever reason, we will offer a full refund. No questions asked. We're always trying to improve, so your feedback would be much appreciated.
+ How does the subscription work?
It's simple! Every 4 weeks you will be billed and a new 4-week supply will be sent to you in our handy recyclable box that fits through your letterbox. So you don't have to be home to sign for a delivery. Subscriptions renew themselves at the end of the subscription period to make sure you don't miss out. Just login to our Customer Portal to check when your next delivery is due.
+ Where are your supplements manufactured
All our protocols are made here in the UK!
+ What quality standards are your supplements made to?
All of our supplements have been produced in UK facilities that adhere to GMP standards and are certified to all EU NRV regulations.
+ What are your shipping costs?
We don't charge for any shipping costs! We are happy to be able to provide postage to mainland UK addresses completely free of charge.
+ Can I use Upplement if I'm taking prescribed medication?
If you are taking prescription medicine or have any existing medical conditions, we recommend you consult your doctor or pharmacist before using any vitamins and supplements.